FAQs

Do you offer web site hosting?

Yes. We offer the option of web hosting for all of our clients. We offer packages
to fit all budgets. Special hosting rates may apply with certain custom development projects. Contact Us for further information.

What is the design process?

First you will need to fill out an order form. This form will help us get a better idea of your likes and dislikes in web design. We want to get your design right the first time around and need to know what you have in mind.Next, we will send you a work agreement stating the work we will be doing. After those steps are accomplished, we move onto the actual design. We will provide you with a large screen shot of what our concept of your site will be. We can work together on any changes you may want to have done. Once the screen shot is completed and approved, we break them into HTML code. We ask that you provide all of your content to us so we can complete your site.

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Can this project take place entirely over the Internet?

Yes. We have worked with numerous clients long distance. Some clients, we worked with solely via email. Since all of our designs are delivered via email, it is very convenient for the client to review them when they are ready. No appointments are necessary!

I want to sell products on-line. What do you suggest for a web site shopping cart?

We use an e-commerce software that can be used for our clients that want to sell anything from one product to thousands of products. It is easy to maintain the store once in place. Our clients like the ability to add/delete their own products, maintain orders from a web browser and more. Let us know if you are interested in selling products when making an inquiry.

I want to host with you. How do I transfer my domain name?

We will do the necessary changes for you if you still have the original email address you registered your domain under. If you are not sure about this, drop us an email. If you are not accessible by the email address you registered your domain with, we can assist you in the transfer but the process usually takes longer and the current ISP may charge for this service. If you are in full control of your domain and feel comfortable with managing it, please forward your domain to our name servers. Just contact us when you are ready and we will provide you with the appropriate information. **Please allow 24 to 72 hours for propagation.

Can I get my own email address at my domain, such as john@mydomain.com?

Sure! When you first set up your email addresses, we will ask you the alias domains that you want set up. We can forward any email that goes to that address to the email address of your choice. You will still need to have an account with an ISP (such as Dial-up, DSL or Broadband) and we simply forward all of your email messages to your address.

How can I check and see if my domain name is available?

You can go to Network Solutions to see if domains are available for your site. We will be more than happy to register and manage the domains for you.

How can I login to your server?

When you sign up with us for hosting, we will set up a username and a password that you can change after logging into your control panel. To login to your customer panel just type in http://www.yourdomainname.com/menu into your browsers url. To access web mail please type http://yourdomain.com/webmail. Your usernames for web mail is your email address. If your account has not propagated for 48 hours, please use the ip address provided with your welcome email in place of your domain name.

I like my site's functionality, but need a new design. Can you work with my current content?

Yes. We do site redesigns frequently. We prefer to have you work with your current content until you have it exactly the way you like it, and then we can plug it into your current site.

How should I prepare my content for my new site?

We prefer you to send your content via e-mail. Make sure you indicate the title of the page you would like the content to go on. If you have changes, we would also prefer you to send the changes in the same manner.

How long will the design take?

Once the content is provided to us and the design is approved, we can produce your site in as little time as 5 days. Depending on the size of the site, it can fluctuate. If there are a lot of changes made during the process, this can slow down the time tremendously. We ask that the content be edited and ready to go, so we can publish your site faster. If you have problems preparing your content, just let us know and we can have our professional content developers assist you.

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